• Guiding users about hardware equipment and their models and features
• Guiding users to follow up on hardware equipment defects
• Consulting and cooperation to purchase hardware parts
• Monitoring the system configuration test to ensure the correct operation of the devices
• Establishing communication with other internal or external computer centers in order to be aware of scientific and technical progress regarding basic hardware and software and use them if necessary.
• Preparation of strategic instructions and maintenance of the hardware system